SuiteLoyalty

Our SuiteLOYALTY package allows merchants to promote customer loyalty and increase sales by rewarding customers for purchases and for referring other customers.

• Award customers points for a pre-determined conversion value.


• Update points in real time with every transaction.


• Display points balance on a NetSuite webstore and in the UI.


• Alert customers of changes in the points table.


• Allow customers to request redemption on a NetSuite web store or through an online form.


• Invite for redemptions when a pre-determined threshold is crossed.

Full Description

Definitions

Loyalty Program – A program meant to incentivize customers for repeat purchase. A typical loyalty program allows customers to collect points to a predetermined ratio of the money they spend with the company and later use these points to make free purchases.

Members – Customers who decide to join a loyalty program offered by a company by accepting its terms. A company will generally want to relieve itself of liabilities of cash payment against the points and any ownership claims by the customer.

Points – Points are the currency of the Loyalty Program. They may or may not be equal to the currency of the points generating transaction.

Accumulate / Accumulation – The action of collecting points through qualifying transactions. Accumulation results in increasing the total points balance.

Redeem/Redemption – The action of using points by requesting a gift certificate. Redemption results in reducing the total points balance.

Transaction – A record in NetSuite that results in a sale or generating revenue for the Loyalty Program company. Only revenue transaction should be used for accumulation.

Redemption Form – The form – online, external or internal – used to request the system for a redemption.

Gift Certificate – A coupon code generated by NetSuite as a result of redemption request. The customer can use the gift certificate towards full or partial payment of a future order.

Threshold – The number of points needed by a loyalty program member before they can redeem their points.

Enforced Threshold – The threshold after which a loyalty program member can no longer accumulate points.

BASIC LOYALTY PROGRAM BUNDLE


This loyalty or reward program package will allow NetSuite accounts to:

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award customers points for a pre-determined conversion value
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update points real time with every transaction
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display points balance on a NetSuite webstore and in the UI
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alert customers of changes in the points table
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allow customers to request redemption on a NS web store or through an online form or through a company representative
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invite for redemptions when a pre-determined threshold is crossed
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allow continuous communication with customers through email
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flexible choice of points generating transaction – sales order or invoice or cash sale determined by the deployment
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flexibility to remove or add (dis)qualifying points entries manually by the loyalty program administrator

It also allows administrators to run reports


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Allowing monitoring of company wide balance of points liability
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Points trends for a period
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Points by customer
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Redemption behavior by customer
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Money value of the redemption transactions (Cost of the loyalty program to the company)
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Revenue to cost comparison


ADVANCED LOYALTY PROGRAM BUNDLE (COMING SOON)


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Multiple Redemption thresholds (Upper and Lower Limits)
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Enforced Redemption (GC created automatically when a point is reached)
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Points Expiry (Time)
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Points mapping by Item Type or Item
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Points mapping by Quantity
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Redemption by a Reward Item list
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Redemption by direct sales orders instead of Gift Certificates
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Liability accounting by creating Journal Entries
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Time-based Points Expiration
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Negative entries for cancellation/void/refunds linked to a sale
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Choice of Total or subtotal Before Tax or Subtotal Before Tax and Shipping for awarding points